Terms of Service

1. Acceptance of Terms

By accessing or using the Ruchi Crest website at www.ruchicrest.com (the "Website"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you must not use the Website. These Terms constitute a legally binding agreement between you and Ruchi Crest, a women's fashion brand operating under the laws of India.

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website after any changes constitutes acceptance of the updated Terms. We encourage you to review this page periodically.

2. Account Registration & Responsibility

To place orders, save items to your wishlist, or access certain features, you may need to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security and confidentiality of your login credentials.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately at support@ruchicrest.in if you suspect any unauthorised use of your account.

You must be at least 18 years of age, or have parental/guardian consent, to create an account or place an order on our Website. We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent purposes.

3. Orders & Purchases

When you place an order through our Website, you are making an offer to purchase the selected products. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability or stock errors.
• Errors in product descriptions, pricing, or images.
• Suspected fraudulent or unauthorised transactions.
• Orders that exceed reasonable household quantities.

Upon placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order. Acceptance occurs only when the product is dispatched and you receive a shipping confirmation.

Order Cancellation

You may cancel your order before it has been shipped by visiting My Account > My Orders or by contacting our support team. Once an order has been dispatched, it cannot be cancelled, but you may initiate a return after delivery as per our Return & Refund Policy.

4. Pricing & Payments

All prices displayed on the Website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. We make every effort to ensure pricing accuracy, but errors may occasionally occur. In the event of a pricing error, we reserve the right to cancel the affected order and refund any amount already charged.

We accept the following payment methods: credit and debit cards (Visa, Mastercard, RuPay), UPI, net banking, popular digital wallets, and Cash on Delivery (COD) for eligible orders. All online transactions are processed securely through our payment partner, Razorpay, and we do not store your card or banking details on our servers.

Promotional offers, discount codes, and sale prices are valid for the specified duration only and may be subject to additional terms. We reserve the right to modify or discontinue any promotion at any time.

5. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, photographs, product descriptions, page layouts, and software, is the property of Ruchi Crest or its licensors and is protected by Indian and international copyright, trademark, and intellectual property laws.

The "Ruchi Crest" name, logo, and all related marks are trademarks of Ruchi Crest. You may not use, reproduce, distribute, or create derivative works from any content on this Website without our prior written consent. Limited, personal, non-commercial use such as viewing and printing pages for personal reference is permitted.

6. User Conduct

You agree not to use the Website for any unlawful or prohibited purpose. You must not:

• Attempt to gain unauthorised access to any part of the Website or its systems.
• Use automated tools, bots, or scrapers to extract data from the Website.
• Transmit any viruses, malware, or harmful code.
• Post or submit false, misleading, or defamatory content in reviews or communications.
• Interfere with the proper functioning of the Website or disrupt other users' experience.
• Engage in any activity that could damage the reputation of Ruchi Crest.

7. Product Information & Accuracy

We strive to display product colours, fabrics, and details as accurately as possible. However, actual colours may vary slightly due to monitor settings, lighting conditions during photography, and screen calibration. Minor variations in handcrafted or artisan products are inherent and do not constitute defects.

Product descriptions are provided for informational purposes. We recommend referring to our size guides and fabric care instructions for the best experience with your purchase.

8. Limitation of Liability

To the fullest extent permitted by applicable Indian law, Ruchi Crest, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website or purchase of products, including but not limited to:

• Loss of profits, data, or goodwill.
• Service interruptions or system failures.
• Unauthorised access to or alteration of your data.
• Delays or failures in delivery caused by third-party logistics partners.

Our total liability for any claim arising from a purchase shall not exceed the total amount paid by you for that specific order.

9. Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by Ruchi Crest. We are not responsible for the content, privacy policies, or practices of any third-party sites. You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of such third-party services.

10. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

Before initiating any legal proceedings, we encourage you to contact us to attempt an amicable resolution. Most concerns can be resolved quickly by reaching out to our support team.

11. Contact Us

If you have any questions about these Terms of Service, please contact us: