Question 1

How do I track my order?

Accepted Answer

Go to My Account → My Orders and click on the order you want to track. You will see the current status and tracking details. We also send email updates at each stage of delivery.

Question 2

How long does delivery take?

Accepted Answer

Standard delivery takes 5-7 business days. Metro cities usually receive orders in 3-5 days. You will see the estimated delivery date at checkout based on your pincode.

Question 3

Can I change my delivery address after placing an order?

Accepted Answer

Address changes are possible only before the order is shipped. Please contact our support team immediately if you need to update your delivery address.

Question 4

Do you offer free shipping?

Accepted Answer

Yes! We offer free shipping on all orders above ₹799. For orders below ₹799, a nominal delivery charge of ₹99 applies.

Question 5

What is your return policy?

Accepted Answer

We offer a hassle-free return policy on most items. Products must be unused, unwashed, and in their original packaging with tags intact. Some categories like innerwear and accessories are non-returnable.

Question 6

How do I initiate a return?

Accepted Answer

Go to My Account → My Orders, select the order, and click 'Return'. Choose your reason, and our pickup partner will collect the item from your doorstep within 3-5 business days.

Question 7

How long does a refund take?

Accepted Answer

Refunds are processed within 5-7 business days after we receive and verify the returned item. The amount will be credited to your original payment method.

Question 8

Can I exchange an item for a different size?

Accepted Answer

Yes! You can request a size exchange within 15 days of delivery. If the desired size is available, we will ship it after picking up the original item.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit/debit cards (Visa, Mastercard, RuPay), UPI, net banking, popular wallets (Paytm, PhonePe), and Cash on Delivery (COD) on eligible orders.

Question 10

Is Cash on Delivery (COD) available?

Accepted Answer

COD is available on orders up to ₹5,000 for most pincodes. A small COD handling fee may apply. COD availability is shown at checkout based on your delivery address.

Question 11

My payment failed but money was deducted. What do I do?

Accepted Answer

Don't worry! If your payment failed but was deducted, the amount will be automatically refunded to your account within 5-7 business days. If it doesn't, please contact our support team.

Question 12

Do you offer EMI options?

Accepted Answer

Yes, we offer no-cost EMI on select credit cards for orders above ₹3,000. Available EMI options are displayed at checkout.

Question 13

How do I create an account?

Accepted Answer

Click 'Login' on the top right corner and enter your email address. We'll send you a 6-digit verification code. Enter the code, provide your name, and your account is created! No password needed.

Question 14

How do I log in?

Accepted Answer

Click 'Login', enter your email address, and we'll send a 6-digit code to your inbox. Enter the code and you're in! The code expires in 10 minutes.

Question 15

How do I update my profile or address?

Accepted Answer

Go to My Account → Profile Settings to update your name, phone, and email. For addresses, go to My Account → My Addresses to add, edit, or delete delivery addresses.

Question 16

How do I delete my account?

Accepted Answer

Please contact our support team at support@ruchicrest.in to request account deletion. We will process your request within 48 hours.

Question 17

How do I find my correct size?

Accepted Answer

Each product page has a 'Size Guide' button that shows detailed measurements. We recommend measuring yourself and comparing with the size chart for the best fit.

Question 18

What if the size doesn't fit?

Accepted Answer

No worries! You can easily exchange for a different size within 15 days of delivery. Go to My Orders and select 'Exchange' for the item.

Question 19

Are sizes consistent across all brands?

Accepted Answer

Sizes may vary slightly between brands. We recommend checking the specific size guide on each product page, as we provide brand-specific measurements.

Help Center

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My Account

Sizing & Fit

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